Blog

Insight into what other clubs are doing

How to Build a Fan Base - part 3 - 4 phases of gaining fans

Want to actually get those 1,000 super fans? Here's my four-step process. Sadly, there's no skipping steps when it comes to building a fan base.

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How to Build a Fan Base - part 2 - what's possible with super fans

A production studio. $610M fundraising project. Netflix knocking on your door. All of these things are possible when you have your 1,000 super fans.

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How to Build a Fan Base - part 1 - focus on 100 super fans

Instead of focusing on getting 10,000 new IG followers, instead get yourself 100 super fans. The first 100 is the hardest but after that, it all gets easier.

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What if I offer my fans the wrong thing?

Finally get your recurring revenue stream started by figuring out what your audience REALLY wants and what they desperately want to pay you for.

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Your membership is choking on too much value (stop it)

One weird way to turn your customers off your membership is to offer way too much for way too little. Fight the urge to overstuff your offering by asking your customers what they value.

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Why 'waiting until it's ready' will kill your launch

So many people get curious customers on a waitlist and then forget to keep them in the loop. When they open their doors finally...crickets. Here are my tips to avoid a failed launch.

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6 signs it's actually time to launch your membership

Here's what I ask my clients when they're thinking about building a membership. See how many you say 'yes' to. Maybe it's time to launch the thing.

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What if You Turned Your Next Launch into a Content Gold Mine?

When Good Mythical Morning launched their new coloring book, they did it with a coloring contest. It's community building disguised as a product launch.

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The business strategy hiding in YouTube reaction videos

Your audience has other interests, other fandoms, other obsessions. And the smartest subscription businesses? They tap into that instead of ignoring it.

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Why I didn't rush to copy a hot sauce maker's TikTok strategy

Marshall's Haute Sauce is killing it with their ASMR videos, but their success comes from knowing their audience - not from the tactic itself.

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The collaboration strategy hiding in Bad Bunny's halftime show

Collaboration offers a wonderful way to deepen your fans' love for you. Because who doesn't love someone who helps them find other businesses, products, and services they'd love?

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The Lorax Sold Real Estate

Are you professional all the time? Or do you let your nerdy side show? Because that's the side that brings out the super fans.

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When Satan Does Customer Experience Better Than You

How the band Ghost riled up their audience with a Halloween contest that cost them zero dollars but netted them hundreds of fan photos and millions of votes.

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What keeping things "as-is" will cost you.

Avoid a zombie recurring revenue stream by following one of the two options that will keep your membership (and your customers) engaged and alive.

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What a Korean Dating Show Taught Me About Memberships

Most businesses assume their fans will just stick around without any effort to make them feel special. But just like on dating shows, the fans leave when the flirting stops.

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The $34 billion company that started with one survey

The most successful businesses I know have one thing in common: they're obsessed with understanding their customers and what makes them tick.

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The Labubu Effect: Why your customers will pay $29/month but not $2,900 right now

In times of economic uncertainty, give customers a small way to stay loyal until they're ready for the bigger commitment again.

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How 3 gamers built a $2.5M community (and what it teaches us about subscription psychology)

When your fans feel like they're part of an inside joke or an intimate club, they'll be there to support you every step of the way.

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Penalized for having short hair

Make sure you allow your subscribers enough control to fit your offering into their life or else they'll ditch you for someone else.

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